Shipping Policy

At PromiDesign, every order is carefully prepared, packaged, and shipped from our workshop in Lithuania, Europe. We do our best to ensure your order reaches you safely and as quickly as possible.

Order Processing & Production

Most orders are prepared and dispatched within 1–3 business days after payment confirmation.

As many of our products are handmade or personalized, some orders may require additional production time depending on the item, quantity, and customization requirements.

Business days exclude weekends and Lithuanian public holidays.

Shipping & Estimated Delivery Times

We offer international shipping to destinations available at checkout.

Estimated standard shipping times after dispatch:

• Europe: 3–8 business days

• United States & Canada: 10–21 business days

• Other international destinations: Delivery times vary depending on the country and shipping service.

Please note that delivery estimates do not include production time and are not guaranteed.

Express Shipping

Need your order sooner? Express shipping may be available depending on your location and the product ordered.

Express deliveries to the United States typically take approximately 2–3 business days after dispatch when shipped with DHL Express.

If you need your order for a wedding, birthday, or another special occasion, please contact us before ordering. We'll gladly help you choose the most suitable shipping option.

Shipping Costs

Shipping costs are calculated based on your delivery destination, selected shipping method, and order details.

The available shipping options and final shipping costs are displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow up to 48 hours for tracking updates to appear in the courier's system.

Customs, Duties & Import Taxes

Orders are shipped from Lithuania, a member of the European Union.

For deliveries outside the European Union, customs duties, import taxes, or additional clearance fees may apply depending on your country's regulations.

Unless these charges have already been collected at checkout, they are the customer's responsibility.

Customs clearance may occasionally cause delivery delays.

Shipping Delays

While we work with reliable shipping partners, unexpected delays may occur due to weather conditions, customs procedures, public holidays, courier disruptions, or other circumstances outside our control.

If your shipment is taking longer than expected, please contact us. We'll be happy to review the tracking information and assist with the delivery.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to update the details before dispatch.

Once an order has been shipped, address changes may not always be possible. Additional shipping charges may apply if a parcel needs to be reshipped due to an incorrect or incomplete address provided at checkout.

Lost or Damaged Packages

We carefully inspect and package every order before shipping.

If your parcel arrives damaged, please contact us as soon as possible with your order number and photos of the damaged item and packaging.

If your parcel appears lost or has not arrived within the expected delivery period, please reach out to us so we can investigate the issue with the shipping provider and arrange an appropriate resolution.

Your statutory consumer rights remain unaffected.

Contact Us

If you have any questions about shipping, delivery estimates, or an upcoming special occasion, we're always happy to help.

Email: info@promidesign.com

PromiDesign — Made with care in Lithuania, delivered worldwide.